House of Fraser is a British department store that sells a wide range of clothing, beauty products, home goods, and accessories for men, women, and children. The store was founded in Glasgow, Scotland in 1849 and has since expanded to operate over 50 stores across the United Kingdom and Ireland.
In addition to its brick-and-mortar stores, House of Fraser also has a robust online presence, with a website that offers thousands of products from popular brands such as Calvin Klein, Tommy Hilfiger, Hugo Boss, and Ted Baker. The website also features a range of exclusive designer collaborations and capsule collections.
House of Fraser is known for its high-end merchandise and exceptional customer service, with personal shopping services, alterations, and gift-wrapping available in-store. The store also offers a loyalty program, the Recognition Reward Card, which allows customers to earn points for their purchases and receive exclusive discounts and perks.
House of Fraser has undergone several ownership changes and financial difficulties in recent years, but it remains a beloved retailer in the UK and continues to offer a wide range of products and services to its loyal customers.
Products
House of Fraser offers a wide range of products for men, women, and children, as well as home goods and beauty products. Here are some of the product categories available on the House of Fraser website:
- Women's clothing - House of Fraser offers a wide range of women's clothing, including dresses, tops, jeans, skirts, jackets, and coats from popular brands such as Karen Millen, Ted Baker, and Michael Kors.
- Men's clothing - The store offers a range of men's clothing, including suits, shirts, trousers, jeans, and jackets from brands such as Hugo Boss, Ralph Lauren, and Barbour.
- Children's clothing - House of Fraser offers a range of clothing for boys and girls, including dresses, tops, trousers, and jackets from brands such as Monsoon, Benetton, and Petit Bateau.
- Beauty - The store offers a range of beauty products, including makeup, skincare, and fragrance from brands such as Estée Lauder, MAC, and Clarins.
- Home goods - House of Fraser offers a range of home goods, including bedding, towels, dinnerware, and home decor items from brands such as Ralph Lauren Home, Orla Kiely, and Le Creuset.
- Accessories - The store offers a range of accessories, including bags, shoes, jewellery, and watches from brands such as Dune, Carvela, and Michael Kors.
House of Fraser regularly updates its product offerings to include new and exclusive items from a range of popular brands, so customers can always find something new and exciting to add to their wardrobes or homes.
Brands
House of Fraser offers a wide range of brands across various product categories. Here are some of the popular brands available at House of Fraser:
- Fashion Brands - House of Fraser stocks a variety of fashion brands such as Ted Baker, Karen Millen, Calvin Klein, Hugo Boss, Michael Kors, Ralph Lauren, Tommy Hilfiger, and Barbour.
- Beauty Brands - House of Fraser offers a wide range of beauty brands, including Clinique, Estée Lauder, MAC, Clarins, Lancôme, Yves Saint Laurent, and Guerlain.
- Home Brands - House of Fraser offers a variety of home brands, including Ralph Lauren Home, Orla Kiely, Le Creuset, Wedgwood, Waterford, and Denby.
- Shoe Brands - The store stocks a variety of shoe brands, such as Dune, Carvela, Michael Kors, UGG, Converse, Hunter, and Timberland.
- Sports Brands - House of Fraser offers a range of sports brands, including Nike, Adidas, Under Armour, Puma, and Reebok.
- Luggage Brands - House of Fraser stocks a variety of luggage brands, including Samsonite, American Tourister, Ted Baker, and Antler.
House of Fraser regularly updates its brand offerings to include new and exclusive collections from various brands. The store aims to provide customers with a wide range of options to suit their preferences and needs.
Services
House of Fraser offers a range of services to enhance the shopping experience for its customers. Here are some of the services available at House of Fraser:
- Personal shopping - House of Fraser provides a personal shopping service to help customers find the perfect outfit or gift. Customers can book a session with one of the store's trained stylists who can offer advice on fashion trends, sizing, and style choices.
- Click and Collect - Customers can choose to buy products online and collect them from a House of Fraser store at a convenient time.
- Alterations - House of Fraser offers an alteration service to adjust garments to fit customers' specific measurements and preferences.
- Gift wrapping - Customers can choose to have their purchases gift-wrapped in-store or online, making it easy to send a thoughtful and beautifully presented gift.
- Recognition Reward Card - House of Fraser's loyalty program allows customers to earn points on their purchases that can be redeemed for rewards, discounts, and exclusive offers.
- Wedding services - House of Fraser provides a range of services to help customers plan their weddings, including bridal and bridesmaid dresses, gift registry, and wedding gift lists.
House of Fraser strives to provide exceptional customer service and is always looking for new ways to improve the shopping experience for its customers.
Discounts And Promos
House of Fraser offers various discounts and promotions throughout the year to help customers save money on their purchases. Here are some of the ways customers can save at House of Fraser:
- Sale - House of Fraser regularly holds sales on various products, including clothing, beauty, and homeware. Customers can save up to 70% off the original price during the sale period.
- Discount codes - House of Fraser occasionally offers discount codes that customers can use at checkout to receive a percentage or fixed amount off their purchases.
- Free delivery - House of Fraser sometimes offers free standard delivery on orders over a certain amount. Customers can also choose to collect their purchases from a store for free.
- Recognition Reward Card - House of Fraser's loyalty program allows customers to earn points on their purchases that can be redeemed for discounts and exclusive offers.
- Student discount - House of Fraser offers a 10% discount to students who verify their status with UNiDAYS.
- Newsletter sign-up - Customers can sign up for House of Fraser's newsletter to receive exclusive offers, promotions, and discounts.
It's worth checking House of Fraser's website and social media channels regularly to stay updated on the latest discounts and promotions. Additionally, customers can sign up for the Recognition Reward Card program to earn points and receive exclusive discounts and offers.
Shipping And Return
House of Fraser offers various shipping and return options to provide flexibility and convenience for customers. Here are some of the shipping and return policies at House of Fraser:
- Shipping - House of Fraser offers several shipping options, including standard delivery, next day delivery, nominated day delivery, and collect in-store. Shipping costs vary depending on the shipping option chosen and the order value.
- Click and Collect - Customers can choose to collect their purchases from a House of Fraser store at a convenient time for free.
- International shipping - House of Fraser offers international shipping to select countries. The shipping cost and delivery time vary depending on the destination.
- Returns - House of Fraser accepts returns within 28 days of delivery for most products. Customers can return their purchases by post or in-store. The store also offers free returns for faulty items or products that are not as described.
- Refunds - House of Fraser issues refunds to the original payment method once the returned item is received and processed. The refund amount includes the original shipping cost if the entire order is returned.
It's important to note that some products, such as beauty items, underwear, and swimwear, may not be eligible for return due to hygiene reasons. Customers should check the product's details before making a purchase to ensure that it's returnable. Additionally, international orders may be subject to additional taxes and duties upon arrival, which are the responsibility of the customer.
Alternatives
If you're looking for alternatives to House of Fraser, here are some options:
- John Lewis & Partners - This British department store offers a wide range of products, including fashion, beauty, homeware, and electronics. It has a reputation for high-quality products and excellent customer service.
- Debenhams - Another well-known British department store, Debenhams offers a wide selection of fashion, beauty, and homeware products. It also has a range of own-brand products and exclusive designer collaborations.
- Marks & Spencer - This UK-based retailer offers a range of clothing, beauty, and home products. It's known for its high-quality food and drink products and has a range of own-brand clothing lines.
- Selfridges - This luxury department store offers designer fashion, beauty, and homeware products. It has a reputation for its unique product selection and innovative marketing campaigns.
- Harvey Nichols - Another luxury department store, Harvey Nichols offers designer fashion, beauty, and homeware products. It's known for its exclusive designer collaborations and unique product selection.
- Amazon - For a wider range of products, Amazon offers a vast selection of clothing, beauty, homeware, electronics, and more. It also offers fast and convenient shipping and a wide range of prices to suit any budget.
It's always a good idea to compare prices, products, and shipping policies before making a purchase to ensure you get the best deal and the right product for your needs.